Terms of Use

1. Agreement and eligibility

By accepting these terms and using ChartSnap AI, you agree to this agreement. You must be at least 18 and legally able to enter into a contract. If you do not agree, do not use the service. Availability may vary by country and App Store storefront. You must not use the service where prohibited by applicable law.

Our Privacy Policy explains how information is handled. Acceptance of these terms does not replace any separate consent required for optional analytics, marketing or sharing personal data with an AI provider.

2. What ChartSnap AI provides

ChartSnap AI generates automated technical analysis from chart images you photograph or upload and, where available, charts for instruments you select. Results may include patterns, directional labels, confidence scores, illustrative entry zones, targets and invalidation levels.

The service provides informational and educational analysis. It does not execute trades, hold customer funds, connect to your brokerage to place orders, or assess whether a transaction is suitable for your personal circumstances.

3. Financial risk and independent decisions

Outputs are not personalized financial, investment, legal or tax advice, or a guarantee of any outcome. Labels such as Buy, Wait, Sell or No Trade describe a model-generated interpretation of a chart, not an instruction to transact. Entry and target levels are hypothetical analysis references. We do not know your objectives, financial circumstances, portfolio, risk tolerance or tax position.

Trading and investing can cause substantial losses, including all capital committed and, for some leveraged products, more than that amount. Independently check prices, timing, market conditions and all analysis before making a decision. Seek advice from an appropriately qualified professional when needed.

4. AI and market-data limitations

AI can misread a chart, invent or omit information, identify patterns incorrectly, and produce inconsistent results. A confidence score measures the model’s assessment of a setup; it is not a probability of profit or a verified success rate. Historical patterns do not predict or guarantee future performance.

A screenshot represents a particular time and may be incomplete or stale. Market data may be delayed, interrupted or inaccurate. Do not assume an output reflects a live price. Different timeframes, missing volume, cropped axes and poor image quality may materially change the result.

5. Accounts and access

One complete analysis is available free before subscription. An account is required before a further analysis or purchase. Protect your device and sign-in methods, provide accurate account information, and promptly notify support@chartsnap.ai if you suspect unauthorized access. You are responsible for activity you authorize through your account, subject to applicable law.

6. ChartSnap PRO subscriptions

ChartSnap PRO offers weekly and six-month auto-renewing subscriptions with the same PRO features. PRO includes unlimited analyses for normal personal use, subject to the abuse and security restrictions below. The first free analysis is not a subscription trial.

The purchase screen and Apple confirmation show the applicable localized price, billing period and any offer before you confirm. Payment is charged through your Apple Account. A subscription renews for its selected period unless you cancel before renewal, following the timing and terms shown by Apple. Any price change will be handled with the notice or consent required by Apple and applicable law.

You can manage or cancel in iPhone Settings → your name → Subscriptions → ChartSnap AI. Cancellation normally stops the next renewal while access continues until the paid period expires. Refunds or revocation may change that access. Deleting the app or your ChartSnap account does not cancel the subscription.

Use Restore Purchases in the app with the Apple Account used for the purchase. For an Apple-billed refund request, visit reportaproblem.apple.com. Apple handles those requests under its policies; nothing here removes a refund, cancellation or other remedy you have under mandatory consumer law.

7. Your uploads and permitted use

You retain any rights you hold in the content you submit. You grant us a limited, non-exclusive permission to receive, transmit, host, process and annotate that content through our service providers to provide, secure and support the requested service, as described in the Privacy Policy. This is not a transfer of ownership or a general licence to use your uploads for unrelated advertising.

Submit only content you have the right to use. Remove names, account identifiers, balances, positions and other confidential or unnecessary personal information before upload. Do not submit private documents or photographs of people for chart analysis. Contact us if you believe content infringes your rights.

8. Acceptable use

Do not bypass subscription or access controls; interfere with security; access another person’s data; upload unlawful or malicious content; resell access; generate abusive automated request volumes; or present outputs as guaranteed investment returns. Restrictions on reverse engineering apply only to the extent allowed by law.

We may apply proportionate rate limits or temporarily restrict abusive activity to protect the service. These safeguards are not a fixed monthly analysis allowance for ordinary PRO use. Any material change to the paid offering will be disclosed and remain subject to your consumer rights.

9. Intellectual property and app licence

Our software, branding, designs and service materials belong to us or our licensors. Third-party marks and market data remain the property of their respective owners; their appearance does not imply endorsement. Subject to these terms and applicable store rules, you receive a limited, non-exclusive, non-transferable licence to use the service for your own personal purposes.

AI outputs may not be unique and may not qualify for intellectual-property protection. We do not promise exclusive ownership of generated content. You remain responsible for how you use or share it.

10. Apple and third-party services

Apple’s applicable App Store terms and, unless a valid custom licence is provided for the app, its Standard End User License Agreement govern the app licence alongside these service terms. These terms do not override mandatory store usage rules or consumer protections. Apple is not the provider of ChartSnap’s analysis or support service.

External services and linked websites may have their own terms and privacy practices. Their availability and accuracy are not within our complete control. This does not remove our responsibilities for providers processing information on our behalf.

11. Availability, changes and termination

We may maintain or update the service, address security issues, or restrict access for a material breach, abuse, nonpayment or legal requirement. Where practicable, we will explain a restriction and provide an opportunity to resolve it, unless doing so would create a security or legal risk.

You may stop using the service and request account deletion at any time. If we discontinue a paid service or materially reduce its features, we will give reasonable notice where practicable and honour applicable remedies. Ending an account does not itself cancel Apple billing. Provisions intended to survive termination, including accrued payment obligations, intellectual-property protections and applicable liability terms, continue to apply.

12. Warranties and liability

To the extent permitted by law, the service and outputs are provided as available, without a promise that they will be uninterrupted, error-free, accurate or fit for a particular trading strategy. We do not guarantee profits, avoided losses or successful outcomes.

To the extent lawfully permitted, we exclude liability for indirect or consequential loss, lost profits and trading losses arising from reliance on an output. This does not exclude liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

Nothing in these terms limits statutory consumer guarantees or remedies that apply to you, including under Australian or New Zealand consumer law or applicable laws in other launch markets. Those rights prevail over any inconsistent term.

13. Changes to these terms

We will publish an updated date when these terms change and provide additional notice of material changes where required. If a change requires your agreement, we will seek it. Changes do not retrospectively remove rights or remedies you have already acquired. If you do not accept a change, you may stop using the service and cancel future renewal.

14. Governing law and disputes

Singapore law governs these terms, subject to mandatory protections in your country of residence. Please contact us first so we can try to resolve a concern. Singapore courts have non-exclusive jurisdiction; this does not prevent you from using a court or complaint mechanism available under mandatory local law.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision immediately is not a waiver of it.

15. Contact

Saascraft Ventures Pte Ltd
6 Raffles Boulevard, Marina Square
#03-308, Singapore 039594
Email: support@chartsnap.ai

For product assistance, visit our Support page.